What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications payment details); (including credit card information), comments, feedback, product reviews, recommendations, and photographs so we can process your order.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, ip address, phone number and email address. Your personal information will be used for the specific reasons stated above only. Most of this information is provided by you at the time of checkout only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate our services;
- To provide our Users with ongoing customer assistance and technical support;
- To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
- To comply with any applicable laws and regulations.
How do we store, use, share and disclose your personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Any photographs you upload to our site as part of your order will be downloaded to our secure computers for processing.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Payments made through PayPal are subject to PayPal’s privacy policy and data processing agreements. You agree to these when you use PayPal on our site.
How do we communicate with you?
We may contact you to notify you regarding your account, your order, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
Our site uses cookies to provide you with the services with which you use our website for. The uses of these cookies include, for security reasons, to indicate the system from which the site was rendered, for system monitoring/debugging, for system effectiveness measurement, and for stability/effectiveness measurement. We also use Google Analytics to measure site performance, track users across the site, measure site visitors amongst other things. Google Analytics will store cookies on your browser to perform these services.
How can you withdraw their consent?
If you don’t want us to process your data anymore, please contact us at contact@mikeandmatt.co.uk or send us mail to: 11 Queens Park, Mold, Flintshire, CH7 1TF.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and our contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contact@mikeandmatt.co.uk or send us mail to:11 Queens Park, Mold, Flintshire, CH7 1TF.