Our policy is valid for a period of 30 calendar days from the date of the purchase on non-customised products. If you receive your order and are not satisfied for any reason you must contact us with 72 hours of receiving the order. Refunds for products purchased more than 30 days ago are down to our discretion.
Refund requirements
To refund a product it must be unused and in its original packaging where appropriate.
All returns will be inspected on arrival to us. If the product does not meet the criteria above, we reserve the right to refuse you a refund.
To be able to issue a refund you must provide us with either the email receipt or the order number along with proof of address and identification.
You must contact us to arrange the return beforehand, posting the item back to us without prior contact will result in no refund being given.
You will be responsible for paying for the postage costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Customised goods, or materials cut to customer sizes
Refunds on personalised products will be subject to a restocking fee of 40% due to us not being able to resell them.