What type of information do we collect?
We receive, collect and store any information you enter on our website or provide to us in any other way. This includes the Internet Protocol (IP) address used to connect your device to the Internet, login details, email address, billing and delivery addresses, telephone number, purchase history, and communications with us.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We also collect personally identifiable information including your name, email address, postal address, telephone number, payment details (including credit card information processed securely by our payment providers), comments, feedback, product reviews, recommendations, and any files or photographs you upload where required to process your order.
Where you choose to subscribe to marketing emails during checkout or via our website, we also collect and store your email address and subscription preferences.
How do we collect information?
When you place an order or interact with our website, we collect personal information you provide such as your name, address, IP address, phone number and email address. Most of this information is provided by you during the checkout process.
If you choose to opt in to receive marketing emails, your email address and consent preference will be recorded at the time of sign-up. You may unsubscribe at any time.
Why do we collect such personal information?
We collect personal and non-personal information for the following purposes:
- To provide and operate our services
- To process and fulfil orders, including delivery and customer support
- To communicate with you about your order or account
- To provide customer assistance and respond to enquiries
- To send marketing communications where you have given consent
- To improve our website, products and services using aggregated statistical data
- To comply with legal and regulatory obligations
How do we store, use, share and disclose your personal information?
Our website operates on WordPress using WooCommerce to manage orders and customer accounts. Your data is stored securely within our website systems and databases and is only accessible to authorised persons for legitimate business purposes.
Any files or photographs uploaded as part of your order are downloaded to our secure business systems solely for processing your order and are not used for marketing purposes without explicit consent.
All payments are processed securely by third-party payment providers. We do not store or have access to your full card details. These providers adhere to PCI-DSS standards to ensure secure handling of payment information.
Payments made via PayPal are subject to PayPal’s own privacy policy and data processing agreements.
Third-party service providers
We use trusted third-party service providers to operate our business efficiently. These providers only receive the personal data necessary to perform their specific functions and are required to process it securely and lawfully.
These include:
- MailerLite – used to manage email communications and marketing subscriptions. If you opt in to receive emails, your name and email address will be stored and processed by MailerLite in accordance with their privacy policy.
- ShipStation – used to manage order fulfilment and shipping. Your name, delivery address and order details may be shared with ShipStation to generate shipping labels and tracking information.
We do not sell or rent your personal data to third parties.
How do we communicate with you?
We may contact you to:
- Confirm or update you on your order
- Respond to enquiries or support requests
- Resolve disputes or collect monies owed
- Request feedback or reviews
- Send company updates or marketing communications where consent has been given
We may contact you via email, telephone, text message or postal mail where appropriate. You may opt out of marketing emails at any time.
How do we use cookies and other tracking tools?
Our website uses cookies to ensure proper functionality, security and performance. Cookies help us understand how visitors use our site and allow us to improve user experience.
We also use Google Analytics to analyse website usage and performance. Google Analytics stores cookies on your device to provide anonymised reporting data.
You can manage or disable cookies through your browser settings.
How can you withdraw your consent?
If you no longer want us to process your personal data, or wish to withdraw consent for marketing communications, please contact us at contact@mikeandmatt.co.uk or write to:
11 Queens Park
Mold
Flintshire
CH7 1TF
You can also unsubscribe from marketing emails at any time using the unsubscribe link included in every email.
Privacy policy updates
We reserve the right to update this privacy policy at any time. Any changes will take effect immediately upon being posted on the website. We encourage you to review this policy periodically.
Questions and contact information
If you would like to access, correct, amend or delete any personal information we hold about you, please contact us at contact@mikeandmatt.co.uk or write to:
11 Queens Park
Mold
Flintshire
CH7 1TF