Shipping policy
This policy explains how and when MikeAndMatt.co.uk sends your order, and what it costs. None of it affects your legal rights as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Delivery charges
Delivery charges are based on your order total after any discounts. They are shown in your basket and at checkout before you pay.
| Order total | Delivery charge |
|---|---|
| Up to £30.00 | £4.99 |
| £30.01 to £149.99 | £9.99 |
| £150.00 and over | FREE |
There are no hidden charges. The price you see at checkout is the price you pay.
2. Dispatch times
- We aim to dispatch orders within 3 working days of you placing them. Working days are Monday to Friday, not including UK bank holidays.
- At busy times, dispatch may take a little longer. If we expect a delay, we'll show a notice on the website or email you.
- Custom-cut and made-to-order items may take longer to make. We'll tell you the expected dispatch time when you order or when we confirm your order.
- Orders placed after 12pm, at weekends or on bank holidays are processed from the next working day.
We will always deliver your order within 30 days unless we have agreed a different date with you. If we can't, we'll contact you, and you can cancel for a full refund.
3. Couriers
We send orders with Royal Mail, Evri or Parcelforce. We choose the best service for each order based on its size and weight. Large or heavy items, such as big MDF sheets, usually go by Parcelforce.
Once your order has been dispatched, you'll get a confirmation email. Where the service includes tracking, the email will have your tracking details.
4. Delivery times
Most orders arrive within 1 to 3 working days of dispatch, depending on the courier and your location. These times are estimates and we can't guarantee them. Couriers can sometimes be delayed by bad weather, strikes or busy periods.
5. Where we deliver
We currently deliver to addresses in the United Kingdom only.
Some couriers charge more, or take longer, for large items going to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands and the Isles of Scilly. If this affects your order, we'll contact you before dispatch. If you don't want to go ahead, you can cancel for a full refund.
6. Your delivery address
Please check your delivery address carefully at checkout. If you notice a mistake, email us straight away and we'll update it if the order hasn't been sent yet. If an order is returned to us because the address was wrong or incomplete, we may ask you to pay the cost of sending it again.
7. Missed deliveries
If nobody is in, the courier will usually leave a card or send a message explaining how to rearrange delivery or collect your parcel. Please follow their instructions. Parcels that aren't collected are normally returned to us. If that happens, contact us and we'll arrange to send it again. We may ask you to cover the cost of redelivery.
8. Late, lost or damaged parcels
- We are responsible for your order until it is delivered to you, or to someone or somewhere you have told us to use, such as a neighbour or safe place.
- If your order hasn't arrived within 7 working days of dispatch, please email us. We'll chase it with the courier. If it is lost, we'll send a replacement or give you a full refund.
- If your order arrives damaged, please see our Return and Refund Policy. You can choose a refund or a free replacement.
9. Contact us
MikeAndMatt.co.uk
11 Queens Park, CH7 1TF, United Kingdom
Email: contact@mikeandmatt.co.uk
Phone: 01352 372432